How to Convert a Shared Mailbox to a User Mailbox
In Microsoft 365, you can convert a shared mailbox to a regular user mailbox through the Exchange Admin Center. This is useful when a shared mailbox needs to become someone's personal inbox.
1Open Exchange Admin Center
Go to admin.microsoft.com > Admin centers > Exchange. Or navigate directly to admin.exchange.microsoft.com.
2Find the Shared Mailbox
Go to Recipients > Mailboxes. Find the shared mailbox in the list. You may need to filter by mailbox type.
3Convert the Mailbox
Click on the shared mailbox. In the properties pane, find "Convert to regular mailbox" and follow the prompts.
4Assign a License
After conversion, the mailbox requires a Microsoft 365 license. Go to Users > Active users and assign a license to the converted mailbox.
Frequently Asked Questions
- Will converting lose any email data?
- No. All emails, folders, and settings are preserved during the conversion.
- Can I convert it back to a shared mailbox?
- Yes. You can convert a user mailbox back to a shared mailbox at any time through the same process in reverse.
Related Conversion Tools
Try these free online converters — no uploads, everything runs in your browser.